Frequently Asked Questions

What is the purpose of the Australian Turmeric Clay mask?

With powerful anti-inflammatory and purifying ingredients, Our Turmeric Clay Mask targets people with acne, blackheads and oily prone skin without damaging natural properties. The mask tightens the skin, which is beneficial for those who have enlarged pores, effectively blemishing and brightening your skin tone thanks to the addition of  turmeric and other natural ingredients.

Do you offer a money-back guarantee?

Yes! We do offer a money-back guarantee for 30 days. In the unlikely event that you're dissatisfied with our results after one month of consistent use of our product, you must send a before and after photo of your progress. So please ensure you take a photo before using our products. 

After receiving your products, returns are eligible for 30 days if the product is sealed and in its original packaging. Customers are responsible for the return shipment cost to our Sydney Warehouse.

Refunds are only available after your first purchase of the product. Issues with later purchases will not be eligible for a refund. 

At GlowelleSkin, if we believe the customer has acted dishonestly or fraudulently, we reserve the right to cancel the guarantee.

Any further queries contact us at info@glowelleskin.com

What happens if I receive my product and it is faulty?

If you received damaged or faulty items, please provide details (including photos) within 30 days of purchase. We'll check to see if you're eligible for a new product replacement and give you any additional instructions you need. In the subject line, please include your order confirmation number so that we can quickly locate and process your request.

How long does Shipping take?

GlowelleSkin operates via Australia Post to deliver your orders to Australia and New Zealand. Shipping within Australia takes 2-6 business days, while shipping to New Zealand takes 6-12 business days.

**Attention USA, UK and other Countries, the team is still setting up warehouses to ensure our products reach you guys faster! Shipping times will take between 10-25 days (depending on your local post services).

How often do I use GlowelleSkin’s Australian Turmeric Clay mask?

We recommend that our product is used 2-3 times a week for the best possible results! For dry or sensitive skin, use 1-2 times per week.

What is Turmeric?

Turmeric is a flowering plant in the ginger family. Its scientific name is Curcuma longa. People have used the herbal spice known as turmeric for thousands of years to make tea from the plant's. 

It is also known for its skin benefits as it is effective in blemishing your skin due to its anti-inflammatory properties.

Is GlowelleSkin suitable for all skin types?

GlowelleSkin is most definitely suitable for all skin types! If you have a previous history of sensitive skin or concerns, firstly apply the product on a small area of your skin to check how it responds and reacts. 

Although it doesn’t contain any ingredients that might trigger irritation we suggest you check with your GP if you’re sensitive to any of the ingredients.

Do not use it on skin that is irritated, broken, or sunburned.

Are all the ingredients in GlowelleSkin vegan friendly and cruelty free?

Definitely! There are NO animal by-products in Glowelle. Here at GlowelleSkin we love our furry friends therefore all our products are 100% vegan friendly and cruelty free!

Is it unusual to feel a slight tingling sensation?

No, don't panic! This is totally normal to feel a slight tingling sensitivity on your first use.

How long till I see results?

Instantly! After removing the mask you'll see results in your skin. For further and improving results continue to use the turmeric clay mask as directed.

I'm pregnant, is GlowelleSkin suitable for me to use?

Great news, wishing you all the best throughout your journey. Yes, Of course it is! GlowelleSkin is made safe for everyone.

What are the ingredients in the Turmeric Clay Mask?

The 4 main ingredients in our products are: Turmeric, Ginger, Vitamin C and AloeVera!


Aqua, Bentonite, Maris Limus,Cetearyl Alcohol, isododecane, Glycerin, Glyceryl Stearate, Peg- 120 Glyceryl Stearate, Alumina Magnesium Metasilicate, Dimethicone, Xanthan Gum, Allantoin, Bisabolol, Curcuma Longa(Turmeric) Extract, Zingiber Officinale (Ginger) Root Extract, Ascorbic Acid(Vitamin C), Sodium Hyaluronate, Aloe Barbadensis Extract, CurcumaLonga Extract, Chrysanthellum Indicum(Golden Chamomile) Extract, Centella Asiatica Extract, Propylene Glycol, Phenoxyethanol.

Can I change my delivery address or cancel my order?

Once your purchase has been sent, we are unable to cancel it or modify your address. Before placing a purchase, we recommend that you double-check your address. 

If you want to cancel an order after it has been shipped, you must wait for it to arrive before returning it to us in its original packaging and unopened goods for a refund. Shipping fees back to our warehouse in Sydney, Australia, will be your responsibility.

What Fragrances Are In GlowelleSkin Products?

There is NO Fragrance in any products! We keep everything natural here at GlowelleSkin.

What is the shelf life of your products?

Our Turmeric clay mask has a shelf life of 36 months. Ensure to store this in a cool, dry, well-ventilated place.

Where is this company located?

We are based in Sydney, Australia.

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Do you accept Afterpay as a payment method?

Yes, we sure do offer afterpay!

Have A Different Question?

Please email our team at info@glowelleskin.com we are happy to assist you with any questions or queries you may have.